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WEMNO Ltd 

Privacy Policy 

Last updated: June 2026 


1. Who We Are 

WEMNO Ltd is a company registered in England and Wales (Companies House number 17091438). Our registered office is located in Gloucester, England. We operate the website wemno.co.uk and sell trade consumable products via Amazon and our own e-commerce platform. 

For the purposes of UK data protection law, WEMNO Ltd is the data controller responsible for your personal data. 

If you have any questions about this policy or how we handle your data, please contact us at: 

  • Email: admin@wemno.co 
  • Post: WEMNO Ltd, 25 Strawberry Fields, Hempsted, Gloucester GL2 5XB 

 

2. What Data We Collect 

We may collect and process the following personal data: 

2.1 Data you provide directly 

  • Name and email address when you register for a trade account 
  • Billing and delivery address when you place an order 
  • Payment information (processed securely by our payment provider — we do not store card details) 
  • Communications you send to us, including enquiries and support messages 

2.2 Data collected automatically 

  • IP address and browser/device information 
  • Pages visited, time on site, and referring URLs (via analytics cookies) 
  • Order history and account activity 

 

3. How We Use Your Data 

We use your personal data for the following purposes: 

  • To process and fulfil your orders, including delivery and returns 
  • To create and manage your trade account 
  • To issue and track discount coupons assigned to your account 
  • To send you transactional emails (order confirmations, dispatch notifications) 
  • To respond to your enquiries and provide customer support 
  • To comply with legal and regulatory obligations 
  • To improve our website and product offering through aggregated analytics 

 

4. Legal Basis for Processing 

We process your personal data on the following legal bases under UK GDPR: 

  • Contract performance — processing your orders and managing your account 
  • Legitimate interests — improving our services, fraud prevention, and direct marketing to existing customers 
  • Legal obligation — complying with tax, accounting, and regulatory requirements 
  • Consent — where you have opted in to marketing communications (you may withdraw consent at any time) 

 

5. Cookies 

Our website uses cookies to enable core functionality (such as your shopping basket and account login) and to understand how visitors use the site. By continuing to use the website, you consent to our use of cookies. 

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality. 

 

6. Sharing Your Data 

We do not sell your personal data. We may share it with trusted third parties only where necessary: 

  • Fulfilment and logistics partners (including Kinetic/Conrad) to process and despatch your orders 
  • Amazon, where orders are placed through the Amazon marketplace 
  • Payment processors to handle transactions securely 
  • IT and website service providers who support our platform 
  • HMRC and other regulatory authorities where required by law 

All third parties are required to handle your data in accordance with UK data protection law. 

 

7. Data Retention 

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and in accordance with our legal obligations: 

  • Order and transaction records: 7 years (HMRC requirement) 
  • Account data: retained while your account is active, then deleted within 12 months of account clo8sure upon request 
  • Marketing consent records: retained until you withdraw consent 

 

8. Your Rights 

Under UK GDPR, you have the following rights regarding your personal data: 

  • Right of access — to request a copy of the data we hold about you 
  • Right to rectification — to request correction of inaccurate data 
  • Right to erasure — to request deletion of your data in certain circumstances 
  • Right to restrict processing — to request that we limit how we use your data 
  • Right to data portability — to receive your data in a structured, machine-readable format 
  • Right to object — to object to processing based on legitimate interests 
  • Right to withdraw consent — where processing is based on consent 

To exercise any of these rights, please contact us at admin@wemno.co. We will respond within 30 days. 

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113. 

 

9. Data Security 

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include secure hosting, encrypted connections (SSL/TLS), and restricted access controls. 

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and affected individuals without undue delay. 

 

10. International Transfers 

We do not routinely transfer your personal data outside of the UK. Where any transfer does occur (for example, via cloud-based services), we ensure appropriate safeguards are in place in accordance with UK GDPR requirements. 

 

11. Children 

Our website and services are intended for business and trade use by adults. We do not knowingly collect personal data from anyone under the age of 18. 

 

12. Changes to This Policy 

We may update this Privacy Policy from time to time. The most current version will always be available on our website at admin@wemno.co We will notify you of any significant changes by email where we hold your contact details. 

 

13. Contact Us 

For any privacy-related questions or to exercise your rights, please contact: 

  • WEMNO Ltd 
  • 25 Strawberry Fields, Hempsted, Gloucester GL2 5XB 
  • Email: admin@wemno.co